1		OVERVIEW
	B	Manual Introduction	1-10
		History	1-20
	B/V	Mission and Values	1-30
	B/V	Advocacy	1-40
	B/V	Memberships	1-50
	B/V	Research	1-60
	B/V	Ethics	1-70
	B/V	Non-Discrimination/Access and Equity	1-80
	B/V	Organization Chart	1-90
	B	Administrative Continuity	1-100
	B	Quality Assurance	1-110
	B	By-Laws	1-120
	B	Legislation	1-130
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2		COMMUNICATIONS
	V	Information Sharing	2-10
	V	Suggestions from Staff and Volunteers	2-20
	V	Agency Spokesperson/Media Relations	2-30
		Abbreviations/Acronyms	2-40
		Job Titles and Professional Designations	2-50
		Facsimile	2-60
		Telephones	2-70
		Staff Telephone Numbers and Lists	2-80
		Mail/Courier Service	2-90
		Photocopying	2-100
		Reproduction of ACT Brochures/Materials	2-110
		Forms Control and Review	2-120
		Committees and Teams	2-130
		Terms of Reference/Workplans	2-140
		Agendas and Minutes	2-150
		Record Retention	2-160
		Canadian Lesbian and Gay Archives	2-170
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3		INFORMATION TECHNOLOGY
	V	Electronic Mail	3-10
	V	Electronic Etiquette	3-20
		Software/Hardware	3-30
		Security	3-40
		Backups	3-50
	V	Business/Personal Use	3-60
	V	Internet Use	3-70 and 3-71
		Off-site Use	3-80
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4		PUBLIC ACCESS
		(Also see Programs and Services Manual)
		Location Tours	4-10
		Hours of Operation	4-20
	V	Bulletin Boards	4-30
		Language Interpretation Services	4-40
		Soliciting on Premises	4-50
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5		FINANCE AND PURCHASING
		Budget Process	5-10
	B	Operating Surplus	5-15
	B	Financial Reporting/Monitoring	5-20
		Purchasing	5-30 and 5-31
	*	Rentals, Leases and Contracts	5-40
	B/V	Travel Expense Claims	5-50
		Receiving/Returns	5-60
		Cash Management	5-70
		Cash/Cheque Receipts	5-80
	B	Signing Authority	5-90
	B/V	Petty Cash	5-100
		Accounts Payable	5-110 and 5-111
	V	Insurance Coverage/Claims	5-120
		Payroll Disbursement	5-130
		Processing Requests for Pay Advances	5-140
		Annual Audit	5-150
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6		FUNDRAISING
		Introduction	6-10
		Authorization for Written Materials	6-20
		Acceptance of Gifts	6-30 and 6-31
	B/V	Rules of Conduct	6-40
		Designated (Restricted) Donations	6-50
	V	Stewardship of Donations	6-60
		Community Partners Fund	6-70
		Direct Mail	6-80 and 6-81
	V	Corporate Solicitation	6-90 and 6-91
		Corporate Sponsorship	6-100
		Planned Giving	6-110 and 6-111
		Endowment Funds	6-120
		Named Funds	6-130
		Joint Fundraising Events	6-140
	V	Third Party Events	6-150
	V	Distribution of Complimentary Tickets to ACT Events	6-160
	V	Gifts from Donors/Sponsors	6-170
		Donations of Property	6-180
		Determination of Fair Market Value	6-190
		Tax Receipts	6-200
		Cheque Exchange	6-210
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7		PROPERTY AND EQUIPMENT
		Fixed Assets	7-10
	V	Building Access/Security	7-20
		Secure Storage of ACT Valuables	7-30
	V	Personal Property - Security	7-40
	V	ACT Owned Property	7-50
	V	Smoking	7-60
		Room Bookings	7-70
	V	Maintenance and Housekeeping System	7-80
		Maintenance Requests	7-90
	V	Recycling	7-100
		Building Safety Inspections	7-110
		Storage and Handling of Hazardous Chemicals	7-120
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8		URGENT SITUATIONS/SITUATION MANAGEMENT
	V	Response to Emergency	8-10
	V	First Aid Measures	8-20
	V	Safety	8-30
	V	Cancellation of Services	8-40
	V	Fire Plan	8-50
	V	Bomb Threat	8-60
	V	Threatening/Obscene Phone Calls	8-70
	V	Obtaining Police Assistance	8-80
	V	Travel Emergencies	8-90
	V	Incident Reports	8-100 and 8-101
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		FORMS
		ACT Community Partners Letter of Agreement	6-70
		Cash Advance Release	5-50
		Community Fundraising Event Letter of Agreement	6-150
		Incident Report	8-101
		Membership Application Form	1-50

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* To be added

Table Of Contents

further reading