Human Resources Position Description: Case Manager



.
Position Title:
.Case Manager
Department:
Support Services
Reporting to:
Manager of Support Services
Category:
Bargaining Unit
Last Updated:
01/27/2011
Hours per week:
37.50
.
Summary:
Reporting to the Manager of Support Services, this role is responsible for client assessment and case management with new and existing clients. Specific duties and responsibilities will also include, but are not limited to the following and may be subject to change:


Client Assessment
Works with clients to determine specific short and long term goals, including but not limited to: housing, food, practical support, mental health support, counselling, government support programs, general resource information.
Works with clients to develop goals and to assist him/her to acquire and use skills, supports and resources
Refers clients to appropriate community support service(s), both within ACT and outside of the agency.

Case Management
    Directs participating clients to appropriate support services or continues to work with participants as Case Manager.
    Assesses client needs such as the need for support or on-going counselling, financial assistance and home support and makes referrals
    Liaises with ACT and other external agency staff to ensure appropriate referrals and follow up.
    Advocates on behalf of clients with health care providers and others to ensure client needs are met.
    Carries a case load of approximately forty (40) service users.

Administration & General Duties
    Assists in the development of procedures and guidelines for the case management and counseling team and in the overall planning and development of the agency programs and services
    Manages case file, ensuring confidentiality and accuracy. Enters key clinical and statistical information
    Assists clients with the completion of forms relating to benefits and assistance
    Participates on task forces, work groups, teams and external committees to plan, coordinate and deliver new and existing services, communicate information. Participate in community based networks, education and advocacy initiatives related to issues those living with and/or affected by HIV/AIDS. Represents the agency at a variety of service related networks.
    Utilises downtime in an effective manner i.e.; debriefing, grounding, reading relevant materials, reading agency communication tools, other agency duties.
    In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.